Training Program Manager
Job Description
Remote Position / Full Time
The Training Program Manager will be responsible for running Kromatic’s training operations worldwide. Our in-person and online training programs range from one-day workshops to monthslong programs. Your job will be to oversee the administration of our programming, including planning, organizing, scheduling, budgeting, and managing program activities.
Duties & Responsibilities
Program Administration
- Organize all of the training programs
- Maintain a program calendar
- Troubleshoot program issues
- Act as main contact point for program attendees and facilitators
- Respond timely to attendee requests
Program Operations
- Manage scheduling and logistics for all training programs
- Execute with the intention of delivering a high quality experience for program attendees
- Schedule, onboard, and communicate with program facilitators
- Establish and manage standard operating procedures for program activities
- Conduct customer surveys for onboarding, offboarding, and feedback
- Communicate progress and performance
Continuous Improvement
- Identify areas we can improve upon
- Collect qualitative feedback from attendees and alumni
- Collect quantitative feedback from attendees via surveys
- Personally observe training programs
- Synthesize insights and communicate to marketing and product teams
- Implement improvements to the process and to the client experience
Skills & Competencies
- Organized and consistent
- Able to navigate the small details
- Capable with Google Calendar, Calendly, Slack, Mural, Trello, mail merges
- Professional verbal and written communications
- Superior time-management skills
Salary & Benefits
- Flexible working hours
- Work from anywhere
- Paid time off
- Competitive salary
- Online social events with the team
- Challenging work assignments
- Development opportunities
The Weird Stuff
- We are a remote, highly distributed team and it requires some work hours flexibility and odd meeting times.
- Your roles and responsibilities will likely shift over time.
- There is a high degree of ambiguity and success is uncertain.
Send your application to moc.citamork@ynnek