Training Program Manager

Remote Position / Full Time

Duties & Responsibilities

Program Administration

• Organize all of the training programs
• Maintain a program calendar
• Troubleshoot program issues
• Act as main contact point for program attendees and facilitators
• Respond timely to attendee requests

Program Operations

• Manage scheduling and logistics for all training programs
• Execute with the intention of delivering a high quality experience for program attendees
• Schedule, onboard, and communicate with program facilitators
• Establish and manage standard operating procedures for program activities
• Conduct customer surveys for onboarding, offboarding, and feedback
• Communicate progress and performance

Continuous Improvement

• Identify areas we can improve upon
• Collect qualitative feedback from attendees and alumni
• Collect quantitative feedback from attendees via surveys
• Personally observe training programs
• Synthesize insights and communicate to marketing and product teams
• Implement improvements to the process and to the client experience

Skills & Competencies

• Organized and consistent
• Able to navigate the small details
• Capable with Google Calendar, Calendly, Slack, Mural, Trello, mail merges
• Professional verbal and written communications
• Superior time-management skills

Salary & Benefits

• Flexible working hours
• Work from anywhere
• Paid time off
• Competitive salary
• Online social events with the team
• Challenging work assignments
• Development opportunities

The Weird Stuff

• We are a remote, highly distributed team and it requires some work hours flexibility and odd meeting times.
• Your roles and responsibilities will likely shift over time.
• There is a high degree of ambiguity and success is uncertain.