Training Program Manager

Job Description

Remote Position / Full Time

The Training Program Manager will be responsible for running Kromatic’s training operations worldwide. Our in-person and online training programs range from one-day workshops to monthslong programs. Your job will be to oversee the administration of our programming, including planning, organizing, scheduling, budgeting, and managing program activities.

Duties & Responsibilities

Program Administration

  • Organize all of the training programs
  • Maintain a program calendar
  • Troubleshoot program issues
  • Act as main contact point for program attendees and facilitators
  • Respond timely to attendee requests

Program Operations

  • Manage scheduling and logistics for all training programs
  • Execute with the intention of delivering a high quality experience for program attendees
  • Schedule, onboard, and communicate with program facilitators
  • Establish and manage standard operating procedures for program activities
  • Conduct customer surveys for onboarding, offboarding, and feedback
  • Communicate progress and performance

Continuous Improvement

  • Identify areas we can improve upon
  • Collect qualitative feedback from attendees and alumni
  • Collect quantitative feedback from attendees via surveys
  • Personally observe training programs
  • Synthesize insights and communicate to marketing and product teams
  • Implement improvements to the process and to the client experience

Skills & Competencies

  • Organized and consistent
  • Able to navigate the small details
  • Capable with Google Calendar, Calendly, Slack, Mural, Trello, mail merges
  • Professional verbal and written communications
  • Superior time-management skills

Salary & Benefits

  • Flexible working hours
  • Work from anywhere
  • Paid time off
  • Competitive salary
  • Online social events with the team
  • Challenging work assignments
  • Development opportunities

The Weird Stuff

  • We are a remote, highly distributed team and it requires some work hours flexibility and odd meeting times.
  • Your roles and responsibilities will likely shift over time.
  • There is a high degree of ambiguity and success is uncertain.
Send your application to moc.citamork@ynnek